Effective as of November 12, 2025
This Shipping Policy explains how prescription and wellness products are processed, shipped, delivered, and handled. Our goal is to make sure every order arrives safely and in compliance with pharmacy and federal regulations.
Address Responsibility
You are responsible for providing a complete and accurate shipping address at checkout or during your consultation.
If your address changes, you must notify us before your order is sent to the pharmacy.
Desert Bloom Health & Wellness is not responsible for deliveries sent to an incorrect or outdated address.
Processing & Fulfillment Timeline
All prescription medications are prepared by our licensed partner pharmacy.
Processing time includes:
Prescription approval by your provider
Pharmacy intake
Compounding (if required)
Small-batch testing
Final packaging
Processing typically takes 7–10 business days, depending on pharmacy volume and product type.
From payment to final delivery, please allow up to 14 days.
Important Notes
Processing times are estimates
Pharmacy timelines may vary
Orders cannot be paused, held, or scheduled for future delivery
Patients are responsible for being available to receive their package
You will receive tracking information as soon as your order ships.
Delivery Expectations
Most orders arrive within 14 days from the time payment is received.
To avoid missed doses or treatment interruptions, we strongly recommend placing refill orders 2–3 weeks before you run out.
Shipping Coverage
We ship prescription and wellness products to all 50 U.S. states.
Shipping details:
Shipped via USPS Ground
Tracking provided upon shipment
No P.O. Boxes
No international shipping at this time
Signature may be required based on pharmacy requirements
Local Pickup
If preferred, you may pick up your order directly from the pharmacy once it’s ready.
Pickup includes:
Notification from the pharmacy
Pickup windows and instructions provided directly by the pharmacy
Pickup availability may vary based on medication type and pharmacy schedule.
Lost, Delayed, or Damaged Packages
Once an order leaves the pharmacy and is transferred to USPS, Desert Bloom Health & Wellness is not responsible for shipping delays or lost packages.
If USPS experiences:
Delays
Mis-routing
Weather interruptions
Delivery errors
…these must be resolved through USPS.
Damaged or incorrect items
If your package arrives damaged or incorrect, contact us within 5 business days so we can work with the pharmacy and USPS to resolve the issue.
We cannot replace or refund medications reported after this timeframe.
Shipping Fees
To protect medication integrity and comply with regulations:
Cold / refrigerated items: $20 flat rate
Non-refrigerated items: $15 flat rate
All shipping fees are non-refundable.
Cancellation Policy
Orders cannot be canceled once payment is received and your prescription has been sent to the pharmacy.
Refund & Return Policy
Due to federal regulations regarding prescription medications:
No returns
No exchanges
No refunds
Once a prescription has been filled or dispensed by the pharmacy, the sale is final.
Contact Information
For order or shipping questions, please contact:
Desert Bloom Health & Wellness
desertbloomhealthandwellness@gmail.com
602-899-5009
